Payment Conditions
• For reservations requested more than 30 days before check-in date, Hotel Palladium – Bellatrix will charge 50% of the total stay as a reservation deposit by online secure payment link (card) or wire transfer. The remaining 50% will be charged by payment link the week before the check-in date.
• For reservations requested between 14 and 30 days before check-in date, Hotel Palladium – Bellatrix will charge 50% of the total stay as a non-refundable payment by online secure payment link (card) or wire transfer. The remaining 50% will be charged by online secure payment link the week before the check-in date.
• For reservations requested less than 14 days before check-in date, Hotel Palladium – Bellatrix will charge 100% of the total stay as a non-refundable payment.
We will send an electronic payment link via e-mail and/or whatsapp for the online secure payment.
If you prefer and choose the bank transfer option let us know writing a note and we will send the Wire transfer information.
Your booking will be confirmed after the payment.
Security Deposit
A secure deposit of 300,00€ will be requested before your arrival, during the online check-in process and/or short term rental agreement online signature.
The security deposit will be returned after check-out revision, provided no damages have been caused to the property.
Cancelation Policy
o For cancellations requested more than 30 days before check-in date, the deposit will be refunded minus bank expenses if these apply.
o For cancellations requested between 14 and 30 days before check-in, 50% of the total stay will not be refunded. In case of a reservation with 100% paid as deposit in advanced, 50% will be refunded minus bank expenses if these apply.
o Cancellations requested less than 14 days before check-in date, No-Show or Early departures are not eligible for refund.
Cancellations must be sent via e-mail to bellatrix@hotelpalladium.com and arrive our inbox before 12:00 h (noon, Spain local time) to be valid as cancellation date (be aware of possible delays in e-mail communications).
House Rules
Animals & pets are not allowed. For guide dogs, a mandatory Spanish-authorities compliant certificate is required to be sent before the reservation - please let us know before you book, so we can exchange information.
Parking on the street is free at Avenida America. Still, an in-house optional Parking space is available - please let us know if you are interested, so we can send you a quote since there are a limited number of available spaces and must be reserved in advance, for the whole stay.
The maximum capacity per apartment is 2 adults (3 or 4 adults will not fit).
Silence after 23h (remember that there are other guests resting).
The Pool area may be used exclusively between 9 am and 11 pm and only be used by registered guests staying at Bellatrix and not by visitors.
To avoid injuries and accidents, glasses are strictly prohibited at the pool: please use plastic glasses or tins instead but not glass.
Using portable loudspeakers or smartphone-speakers is not allowed on these premises: please use your own headphones/earphones.
Parties or Events are not allowed. It is forbidden to make barbecues or fires of any kind, as the area is particularly sensitive and prone to fires in summer.
Smoking is prohibited inside the apartments, subject to penalty.
We ask our guests to take care of their flat and common areas as they would at home, with special attention to leave lights and air conditioning off when leaving the flat. Due to the drought situation in Mallorca, we ask for a responsible use of water.
One AACC unit of air conditioning (cold / warm) located in the living - dining area is included in the price.
The local touristic tax (2EUR per adult per night, up to 9 nights) is included.
Due to local regulations, the guest must sign a short-term holiday rental agreement as part of the online check-in, before the arrival.